Contact Us

Thank you for choosing our services. If you have any questions, need assistance with your order, or require support, please reach out to us using the contact details below.

How to Reach Us

• Email: info@idhom.com
  For general inquiries, order support, or issues with your custom, please email us. We aim to respond within 24-48 hours.

• Phone: +1 (646) 918-5367
  Available Monday through Friday, 9:00 AM to 5:00 PM EST.

• Mailing Address:
  www.idhom.com
  Wilmington, DE 19801
  United States
  Note: This address is for correspondence only and not for product returns, as our products are non-returnable except in specific cases (see our Return and Refund Policy).

• Website: https://idhom.com
  Visit our website to browse designs, place orders, or submit inquiries through our online contact form.

Customer Support

Our team is here to assist you with:

• Questions about custom measurements, design options, or materials.

• Order status updates or tracking information.

• Issues with damaged or defective products (please contact us within 7 days of delivery, as outlined in our Return and Refund Policy).

• General inquiries about our services or policies.

Business Hours

• Monday to Friday: 9:00 AM to 5:00 PM EST

• Saturday and Sunday: Closed

For urgent matters outside of business hours, please send an email, and we will respond as soon as possible on the next business day.